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London Apartments Helpful Checklist When Searching For Serviced Apartments
am amazed at some
travellers and mildly 1. Is the apartment modern or in
shocked at how ready they the classic style?
are to reserve a serviced 2. How many bedrooms? Are they
apartment without asking in-depth double, queen, king or twin beds?
questions. You would not buy a 3. Can an extra person sleep on
television without finding out an extra bed or sofa bed?
its screen size, colour controls Charges.
etc. Or purchase a fridge without 4. Full kitchen or small
understanding how energy it would kitchenette
require. Yet some travellers are 5. Can I choose a specific
ready to spend £1000+ without apartment or not?
asking questions?! Travellers, 6. What is included in the
please do not be afraid to ask as accommodation rate?
it is very important for you to 7. Are there lifts in the
make an informed decision. Any apartment or only stairs?
legitimate company will be able Particularly important if you or
to answer your question or find one of your guests is elderly or
out and get back to you. If the children
company/agent cannot bother to 8. Is the apartment in a secure
help you during the research building/area?
stage, then this is a bad sign as 9. Are there special rates for
they are unlikely to assist you long stays of minimum 1 month
once you have made a booking. 10. Are the images shown on your
Happily, this is not how I work. website the same apartment
In response to this, I have allocated to me?
compiled a list to help you ask 11. What is the check-in /
the apartment supplier or agent. check-out time, can I arrive
earlier or leave later?
Details about the apartment
Booking procedure all correct information. Do not
be afraid to ask, because after
1. What is the cancellation all, it is your money. But most
policy? importantly, it is your holiday
2. Payment procedures, deposits or business trip and it would be
etc very disappointing if you did not
3. What if I need to check out receive what you were expecting.
early? Or need to extend my stay? One of my clients told me of her
4. What I do not like the experience when booking a
apartment allocated? serviced apartment in London. She
5. Payment methods was advised by the company that
6. I do not trust booking online, she would be allocated a one
do you have an alternative bedroom apartment which had a
method? separate bedroom, lounge,
7. How will my credit/debit card kitchen, but instead she was
details be stored? When is it allocated a studio apartment
destroyed? (only one room) without any
8. Checking in details explanation or recompense.
9. Do you offer assistance to Happily, she kicked up a fuss
book transport or advice about upon arrival, received a refund
the destination? as she did not receive what she
10. Booking fees or is this a had been promised and paid for.
free service?
11. Will I receive an invoice? I find this kind of behaviour
from some companies very
This is by no means an exhaustive irresponsible and damaging to the
list but a good starting point. industry. Our industry is about
You are the guest, so any customer service and within any
supplier/agent worth their salt relationship between customer and
will be happy to help you with a company, trust is a vital
ingredient. I believe in border-style: solid;
transparency and helping border-color: #FFFFFF;
travellers make an informed background-color: #F5F7FB;
decision. It is not about making border-left: #BAC9FF 1px solid;
a quick buck. border-right: #BAC9FF 1px solid;
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